Shipping

Orders

We're available on chat 7 days a week, 9am to 5pm PST.
Customer Service will be open on Saturday and Sunday from 10am to 2pm PST.

We're available 7 days a week, 9am to 5pm PST
Customer Service will be open on Saturday and Sunday from 10am to 2pm PST.

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WIG GUIDE

LACE FRONT WIGS

HEADBAND WIGS

HUMAN HAIR WIGS

Encelia Hair

Orders & Shipping

What is the difference between single and double drawn hair?

How to measure head for wig?

Need help choosing a wig or topper color?

Need help ordering a different length?

What is the difference between our three hair types?

How to make a wig look natural?

How to keep your wig secure?

Can I sleep in a wig?

How to prevent wigs from tangling or shedding?

What products not to use on wigs?

Are wigs difficult to take care of?

How to store a wig?

If I have hair, can I wear a wig?

Are wigs hot or uncomfortable to wear?

Wig Guide | Lessons From A Baldie

I received my wig kit but need help?

I would like to order an item that I can't find?

Light Brown Hair Color Lookbook

Hair Color Lookbooks

First Time? New To Wigs

Are wigs tax deductible?

Does Encelia Hair accept insurance?

Can I use my flexible spending account (FSA) or my health savings accounts (HSA) to pay for my wig?

STEP 1: Sign H.R. 4034 bill to get wigs covered by insurance?

STEP 2: Contact your Health Insurance and ask

STEP 3: How to get a Doctor's prescription for a "cranial prothesis"?

STEP 4: Submit Your Claim For Reimbursement

Wigs & Insurance

Welcome To Wig Mastery by Encelia Hair

Lesson 1: Navigating The Wig | Wig Mastery

Lesson 2: How To Put On A Wig | Wig Mastery

Lesson 3: How To Quickly Adjust Your Wig

Lesson 4: The Dating Phase | Wig Mastery

Lesson 5: How To Wash A Wig?

Lesson 6: Build New Wig Routines | Wig Mastery

Lesson 7: The Cut - How To Make A Wig Look Natural | Wig Mastery

Wig Mastery | Lessons From A Baldie

What forms of payment are accepted for online purchases, and when am I billed?

Why do I have to pay sales tax on my order?

Do I have to pay sales tax for my wig?

Do you offer payment plans/financing options?

How Klara, Affirm, Shop Pay Installment work?

Can I pay for my order with two different payment methods?

Billing & Payment Options

What is your shipping policy?

What are the shipping fees?

How can I change my shipping address?

How will I know if my order is confirmed?

How can I find my order number?

Can I make changes or cancel my online order?

Can I change the color or size after an order is placed?

How can I track the status of my order?

What if my package gets lost or arrives damaged?

How do I track my package?

My package hasn't arrived yet, what should I do?

My tracking information shows my package was delivered, but I haven't received it. What should I do?

Track

What is Encelia Hair's return policy?

How do I make a return?

How do I get a return shipping label?

What is the usual turnaround time for returns?

How will I be refunded for my return if I paid with Klarna, Affirm, or ShopPay Installments?

Can I exchange an item for another size or color?

What is your policy on damaged items?

Returns

How to put on a lace front wig?

How to wash a lace front wig?

General FAQs About Lace Front Wigs

How to put on a headband wig?

How to wash a headband wig?

How to style headband wigs?

How long will my headband wig last?

General FAQs About Headband Wigs

How long do human hair wigs last?

How to wash a human hair wig?

How to keep human hair wigs silky & tangle-free?

General FAQs About Human Hair Wigs

How to wash the luxury synthetic hair by Encelia?

Can I curl or strengthen luxury synthetic hair?

General FAQs About Luxury Synthetic Wigs

How to wash a synthetic wig?

How to get beachy waves in a synthetic wig?

General FAQs About Synthetic Wigs