How will I know if my order is confirmed?
You will receive an order confirmation via email. By using this link you can further track you order. Just login with the email address used when making your purchase.
All articles
Orders
How can I find my order number?
Once you placed your order you will receive an order confirmation email which will provide your order number. By using this link you can further track you order. Just login with the email address used when making your purchase.
Can I make changes or cancel my online order?
Once an order begins processing no changes can be made. But we can cancel and replace the order if you contact us within 20 minutes of placing your order. If that's the case, please contact us immediately via Chat or by calling (858) 356-2290. Most
Can I change the color or size after an order is placed?
We are unable to make any product changes to an existing order. Please contact us immediately via Live Chat or by calling (858) 356-2290. If you contact us within 20 minutes of placing your order we can cancel your order. However, once an order beg
How can I track the status of my order?
Please use this link to track you order. Just login with the email address used when making your purchase. As an alternative option, if you have an account with us, please Sign In and go to "My Orders". Click "View Order" under Order Detail & Trackin
What if my package gets lost or arrives damaged?
At Encelia Hair, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to us via Live chat, email at [email protected], or call us (858) 356-2290 with your order nu