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Customer Service will be open on Saturday and Sunday from 10am to 2pm PST.

We're available 7 days a week, 9am to 5pm PST
Customer Service will be open on Saturday and Sunday from 10am to 2pm PST.

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Encelia Hair FAQ and Help Center

Learning what a Cranial Prosthesis can feel overwhelming so we put together this help resource with frequently asked questions. Cranial Prosthesis FAQs

Cranial prosthesis or medical wigs questions?

We process, ship and deliver packages Monday through Friday. On average, it will take 1 day to process your order and 3-5 business days for your order to arrive.
All U.S. orders over $99 include FREE standard shipping (3-7 business days).
Canadian orders include FREE express shipping (1-5 business days) on orders over $250 USD. 
International orders pay a flat-rate $25 USD fee for express shipping (1-5 business days).

What is our shipping policy?

We gladly accept returns of UNWORN, UNALTERED items.  Returns are free from certain countries.  Just go to our Returns Center 14 days prior the date that your order was processed to start your return. Learn more about Returns, visit this page.

Need a return?

Join our email list NOW for 20% off your 1st order plus free shipping over $99. When you join our email list you get exclusive offers, rewards and even early access to new products. You may also click/tap on the following links how learn how to get other wig discounts:  Insurance, Tax Deduction or Flex Spending Account (HSA & FSA).

Interested in a discount?

You're order has not been package or shipped yet. This normally takes 24 hours so please check back with us shortly. Learn more about your estimated delivery date, here.


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