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Customer Service will be open on Saturday and Sunday from 10am to 2pm PST.

We're available 7 days a week, 9am to 5pm PST
Customer Service will be open on Saturday and Sunday from 10am to 2pm PST.

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WIG GUIDE

LACE FRONT WIGS

HEADBAND WIGS

HUMAN HAIR WIGS

Encelia Hair

<span id="isPasted" style="color: rgb(22, 22, 22); font-family: Inter; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Once your return has been processed, we will notify Klarna/Affirm/ShopPay.&#xA0;<span id="isPasted" style="color: rgb(22, 22, 22); font-family: Inter; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;;color: rgb(22, 22, 22); font-family: Inter; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Klarna/Affirm/ShopPay<span style="color: rgb(22, 22, 22); font-family: Inter; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0;will then refund you the installments paid up until that point and cancel or adjust the remaining payments. Please also see our&#xA0;<span style="color: rgb(22, 22, 22); font-family: Inter; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><a href="https://www.enceliahair.com/pages/returns-and-refunds" rel="noopener noreferrer" target="_blank">Return Policy</a><span style="color: rgb(22, 22, 22); font-family: Inter; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0;<span style="color: rgb(22, 22, 22); font-family: Inter; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">for more details regarding our return process.

Once your return has been processed, we will notify Klarna/Affirm/ShopPay. Klarna/Affirm/ShopPay will then refund you the installments paid up until that point and cancel or adjust the remaining payments. Please also see our Return Policy for more de

How will I be refunded for my return if I paid with Klarna, Affirm, or ShopPay Installments?

Returns

Wig Guide | Lessons From A Baldie

What is the difference between single and double drawn hair?

How to measure head for wig?

Need help choosing a wig or topper color?

Need help ordering a different length?

What is the difference between our three hair types?

How to make a wig look natural?

How to keep your wig secure?

Can I sleep in a wig?

How to prevent wigs from tangling or shedding?

What products not to use on wigs?

Are wigs difficult to take care of?

How to store a wig?

If I have hair, can I wear a wig?

Are wigs hot or uncomfortable to wear?

I received my wig kit but need help?

I would like to order an item that I can't find?

Light Brown Hair Color Lookbook

Dark Brown Hair Color Lookbook

Beige Blonde Hair Color Lookbook

Light Grey Hair Color Lookbook

Lookbook Of Encelia Hair Colors

Hair Color Lookbooks

First Time? New To Wigs

Are wigs tax deductible?

Does Encelia Hair accept insurance?

Can I use my flexible spending account (FSA) or my health savings accounts (HSA) to pay for my wig?

STEP 1: Sign H.R. 4034 bill to get wigs covered by insurance?

STEP 2: Contact your Health Insurance and ask

STEP 3: How to get a Doctor's prescription for a "cranial prothesis"?

STEP 4: Submit Your Claim For Reimbursement

Wigs & Insurance

Welcome To Wig Mastery by Encelia Hair

Lesson 1: Navigating The Wig | Wig Mastery

Lesson 2: How To Put On A Wig | Wig Mastery

Lesson 3: How To Quickly Adjust Your Wig

Lesson 4: The Dating Phase | Wig Mastery

Lesson 5: How To Wash A Wig?

Lesson 6: Build New Wig Routines | Wig Mastery

Lesson 7: The Cut - How To Make A Wig Look Natural | Wig Mastery

Wig Mastery | Lessons From A Baldie

What forms of payment are accepted for online purchases, and when am I billed?

Why do I have to pay sales tax on my order?

Do I have to pay sales tax for my wig?

Do you offer payment plans/financing options?

How Klara, Affirm, Shop Pay Installment work?

Can I pay for my order with two different payment methods?

Billing & Payment Options

What is your shipping policy?

What are the shipping fees?

How can I change my shipping address?

Shipping

How will I know if my order is confirmed?

How can I find my order number?

Can I make changes or cancel my online order?

Can I change the color or size after an order is placed?

How can I track the status of my order?

What if my package gets lost or arrives damaged?

Orders

Orders & Shipping

How do I track my package?

My package hasn't arrived yet, what should I do?

My tracking information shows my package was delivered, but I haven't received it. What should I do?

How will I be refunded for my return if I paid with Klarna, Affirm, or ShopPay Installments?Updated a month ago