How do I make a return?Updated 23 days ago

You have 14 days after your order is processed and fulfilled to request a return and return the item.

1. Go to our Returns Center
   • Enter your Order number and email address
2. Prepare your package
   • Reuse the packaging sent to you. If you ordered a wig or a topper, please place the tissue paper inside the cap and wrap the hair with the hair net to prevent tangling
3. Place Return Sticker 
   • A pre-paid return sticker is included in your package, simply attach this sticker outside your package. If you can't find it, simply reprint it in the returns center.
4. Drop off
   • Return the package to your nearest drop-off center or post-office
5. Receive your refund
   • Expect around 10 days for you return to be processed. We'll send you a confirmation email once the returned pieces have been received and the refund has been processed.