My package hasn't arrived yet, what should I do?Updated a month ago
Using this link, you can further track you order. Just login with the email address used when making your purchase.
United States
Take a look at your tracking information and make sure your address is correct.
- If it’s still in transit with recent updates - be patient, sometimes carriers can get backed up. The expected delivery date should update with a new time.
- If it’s still in transit with no new updates - contact the carrier for more information.
- If it shows the package has been delivered - follow this article for the next steps.
International
Take a look at your tracking information and make sure your address is correct.
- To track your order - input the tracking number on the DHL website here.
- If it’s still in transit with recent updates - be patient, occasionally DHL can get backed up. The expected delivery date should be updated with a new time.
- If it’s still in transit with no new updates -contact DHL, using your tracking number, for more information.
- If it shows the package has been delivered - follow this article for next steps.
If you have any questions, Live chat with us or email us, [email protected] - we'll be happy to help.